GENERAL

Your contract is with Morelo Resort and affiliates The general terms and conditions herein together with the Fee Schedule, Resort Schedule and Add-Ons (together these "Terms and Conditions") and the booking confirmation issued by Morelo Resort confirming your booking ("Booking Confirmation") constitute your contract with Morelo Resort and are further supplemented by the internal rules and regulations that apply specifically to the Morelo Resort where you have booked your stay. In these Terms and Conditions, the words "we" or "us" means Morelo resort and its employees, officers, agents, suppliers and vendors, and use of the words "you" or "guest(s)/Guest(s)" means any and all persons for whom a room is booked.

BOOKINGS

Bookings may be made online at www.moreloresort.com, or through hone call to our booking agents. Full payment must be made after booking confirmation. We accept payment by bank transfers only. For walk-in bookings, we only accept cash payments. Once your booking has been successfully completed, a Booking Confirmation will be issued in respect of each room booked and sent to the email address provided. You MUST produce your Booking Confirmation(s) upon check-in at the Resort, together with your original valid photo identification document (NRIC, passport, driver's licence or other identification card or document as the Resort may require). If you do not receive your Booking Confirmation(s) within Forty Eight (48) hours from the time of booking, please contact our Customer Service. The 'Guest' named in the Booking Confirmation must be the person staying at the Resort otherwise we reserve the right to cancel the booking. At all times during the booking process, you will be advised to ensure accuracy of your booking details (stay dates, packages, number of guest(s)). Morelo Resort will not be responsible or liable for errors in bookings. Bookings are accepted subject to room availability.

ROOM RATES

Room rates shown on the Morelo Resort website are charged on a package deal basis. Meals and snacks are included. Room rates includes service tax, service charge, and VAT. Room rates and details are correct at the time of publication and are subject to change without notice.

MORELO RESORT PACKAGES

Packages for accomodation are as follows:

AdultChildren ( below 12 Yeras old )
2 Days & 1 Nights S$ 200 /pax/nightS$ 180 /pax/night
3 Days & 2 Nights S$ 115 /pax/nightS$ 100 /pax/night
4 Days & 3 Nights S$ 105 /pax/nightS$ 90 /pax/night

This packages include:

  • Transport from and to Ferry Station Batam Centre*
  • Boat transport to Morelo resort
  • Breakfast, lunch and dinner
  • 1x snack per day
  • Full access to enclosed swimming pool
  • Free access to fishing activity around the resort area

The following are not provided in our package:

  • Room service, telephone, radio, wardrobe, iron and ironing board, bathrobe, mini-bar, tea or coffee making facilities cots
  • Air-conditioning, soap, shampoo, towels
  • Additional or extra beds, pillows or duvets
  • Any alcohol baverages

Morelo Resort has a strict NO SMOKING policy. Failure to comply will entitle us to terminate your booking and you must leave the Resort immediately.

RESTRICTIONS

You may not bring the following into our Resort:

  • pets (except for registered guide dogs) or livestock.
  • any electrical appliances and/or equipment for heating and/or cooking purposes.

Morelo Resort reserves the right to remove and/or confiscate any of the above items found in any room immediately without notice to you and to charge you for any costs incurred for taking such action. Morelo Resort further reserves the right to ask you to leave the Resort and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the room, the Resort premises, the other Resort guests, staff or any other persons or the reputation of Morelo Resort without any compensation and/or any reimbursement to you.

TRANSPORT, CHECK-IN AND CHECK-OUT

  • Transport

    Morelo Resort provide guests pick up at 10.30 am from Batam Centre Ferry Station. You must ensure that your arrival is within the scheduled pick up time. Morelo Resort is not responsible for any additional transportation fee incurred if you do not arrive during our pick up schedule. Special time pick up arrangement can be made at least one week befor the arrival date and will be charged S$20 per person.

  • Check-in

    Booked rooms will be held for check-in until 9.00 am the following day of the scheduled check-in date, after which the booking will be deemed cancelled and Morelo Resort shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking.

  • Check-out

    If you check-out beyond the stipulated time (13.00 pm) Morelo Resort reserves the right, without further notice to you, to charge you an additional one (1) night's stay at the then prevailing room rate or remove your belongings into the luggage storage facility (luggage storage charges may apply) and deny you further access into the room. Morelo Resort shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.

CHANGES AND CANCELLATIONS

Bookings made are non refundable.

  • Changes

    No changes regarding stay dates, room category, duration of stay may be made but you are entitled to cancel the booking and make a new booking with the Resort, subject to availability, and to the terms of cancellation below.

  • Cancellations

    Booking cancellations MUST be made at least three (3) days before the scheduled check-in date. A cancellation fee of 50% of package price applies for each Booking Confirmation cancelled. Any cancellation made less than three (3) days from the scheduled check-in date (irrespective of the number of stay dates booked) or any no-show in respect of a booking will result in the total payment under that Booking Confirmation being forfeited irrespective of the number of stay dates remaining.

DAMAGE

You are liable for any damage howsoever caused to the allocated room(s) or to the Resort property caused by you or any persons in your party (whether or not staying at the Resort) during your stay. Morelo Resort reserves the right to retain your Passport or other legal documents until payment is made. Morelo Resort further reserves the right to commence legal proceedings against you without notice.

RIGHT TO REFUSE ACCOMMODATION

Morelo Resort reserves the right to refuse accommodation to any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:

  • the booking has been paid through fraudulent means.
  • the booking has been altered by anyone other than Morelo Resort or Morelo Resort' authorized agent or has been tampered with or defaced (in which case Morelo Resort reserves the right to retain such booking documentation).
  • the person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation.
  • as permitted under the provisions of these Terms and Conditions.

LIMITATION OF LIABILITY

Morelo Resort is responsible to provide the room(s) and services stated in the Booking Confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.

Morelo Resort is not in a position to guarantee Guest's safety against events including but not limited to accidents, death, acts of God, flood, riot, theft, or even acts of negligence. All activities have inherent risks to health and safety and Morelo Resort will not be responsible for any eventualities related to any activities or services booked through this website.

Morelo Resort will not be responsible for loss or damage of property left in Guest's room and/or the Morelo Resort property during Guest's stay. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.

PRIVACY & DATA PROTECTION

Morelo Resort will retain all personal information you provide during booking. By making a booking with us or using the Morelo Resort website, you consent to our use and/or disclosure of your personal details to any parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as Morelo Resort may, in our sole and absolute discretion, deem necessary for the following purposes:

  • to process your booking and for other administrative purposes
  • to provide you customer support and services
  • to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires. You may unsubscribe from these at any time by clicking on the “unsubscribe link” on the relevant email communications.

We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.

We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.

COPYRIGHT & TRADE MARKS

The Morelo Resort website including the booking and other applications, text, graphics, designs, audio and video clips, resort and destination information and all other content thereon are the property of Morelo Resort and/or its content suppliers.

You may use this website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws.

All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the Morelo Resort website are owned by or licensed to Morelo Resort and their respective owners and may not be used, reproduced or modified without the prior written approval of Morelo Resort.

DISCLAIMER

The Morelo Resort website, the services provided and all content thereon are supplied "as is" and "as available". Morelo Resort provides no guarantee regarding the website and content. You are solely responsible for your use thereof.

While we will make every effort to ensure that the information on the Morelo Resort website is accurate and published in good faith, we do not warrant or represent its accuracy and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.

Morelo Resort will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of this website or the use thereof, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.

The various linked sites on our Morelo Resort site allows for further link-up and interaction between Guests and the said sites for promotions and other interactive mediums. The inclusion of all website links on our Morelo Resort website does not imply endorsement by Morelo Resort of such linked sites, or any association with their operations. These sites are outside the control of Morelo Resort. We will not be responsible for the content on the linked sites or your use thereof.

GOVERNING LAWS

Your contract with Morelo Resort is governed by the Indonesian laws. All other matters concerning or relating to the Morelo Resort website shall be governed by the laws of Indonesia and the Indonesian Court shall have jurisdiction therein.

CHANGES TO THE THESE TERMS & CONDITIONS

Morelo Resort reserves the right to cancel, amend or vary the arrangements and content featured on the Morelo Resort website and/or change or add to these Terms and Conditions at any time without prior notice.